You have the right to withdraw from your online purchase within 14 days of the delivery date, for any reason within this timeframe.
Pay attention that the “cooling off” period expires 14 days after the day on which you acquire, or a third party indicated by you (other than the carrier) acquires physical possession of the goods.
To exercise your right of withdrawal, you must unequivocally inform us of your decision to withdraw from the purchase with a statement, before the “cooling off” period has expired, for example:
– by mail Via Spagna 6, 35010 Vigonza (PD) Italy
– by fax al +39 049 0980809
– by e-mail at email@example.com
Foris provides you with a model withdrawal form, which you can use to inform us of your withdrawal.
How to return
The customer is obliged to return the goods or deliver them to us at the address:
Light Engineering + Design s.r.l. Via Spagna 6, 35010 Vigonza (PD) Italy
without undue delay and in any case within 14 days from the date on which you communicated your withdrawal from this contract. The direct costs of returning the goods will be borne by the customer.
You are responsible for the resulting decrease in the value of the goods if the goods are handled other than that necessary to establish the nature, characteristics and functioning of the goods.
The returned goods must be returned in resalable conditions.
Please note, in the case of non-resalability, the amount equivalent to the decrease in the value of the asset can always be withheld.
If you withdraw from the contract, you will be reimbursed for all payments you have made to us, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery we offer) , without undue delay. The refund will be made no later than 14 days from the date on which we are informed of your decision to withdraw from this contract. The deadline is met if you send back the goods within the deadlines indicated above.
These refunds will be made using the same payment method used for the initial transaction, unless you have expressly agreed otherwise; in any case, you will not have to incur any costs as a consequence of this reimbursement.
The reimbursement may be suspended until the goods are received or until the consumer demonstrates that he has returned the goods, whichever is the earlier.
Goods made to measure for the customer or perishable and easily perishable are excluded from the right of withdrawal.
The Supplier will confirm receipt of the Customer’s notice of withdrawal by sending this specific e-mail.
To meet the withdrawal deadline, it is sufficient for the Customer to send the communication relating to the exercise of the right of withdrawal before the expiry of the withdrawal period indicated above.
The refund will be made using the same payment method used by the Customer for the initial transaction.