General conditions of Sale
pursuant to art. 49 of Legislative Decree. 6 September 2005, n. 206 – Consumer Code
The pre-contractual information below is an integral part of the “online sales contract” of products that the Supplier undertakes to conclude in the context of a remote sales system organized by the same through its website (https: // www. forisluce.com//).
They cannot be modified except following a further express agreement with the Customer.
1) Identification of the Supplier
Light Engineering + Design Srl
Foris l’Origine delle Idee
Via San Marco, 11 C int. 56
35129 – Padua
Registered in the Padua Business Register, n. PD – 411716 VAT number: 04706910280
Phone: +39 049 0980809
E-mail address: email@example.com
Via Spagna, 6
35010 – Vigonza (PD)
(hereinafter referred to as the “Supplier”).
2) Main features of the products
The products are indicated, even in their essential characteristics, directly on the Supplier’s website at the page https://www.forisluce.com//. For each product viewed, the customer will have the opportunity to access a specific sheet containing the main information, data relating to the product itself and its correct functioning.
For certain products, their specific customization is envisaged (eg through personalized engravings shown in the product, use of particular processing materials, etc.) that the Customer may agree with the Supplier. In relation to these products, a regulation that is partly differentiated from that applied to the online sales of standard products is also established (eg differentiated delivery terms, exception to the right of withdrawal).
The Supplier guarantees the compliance of the products marketed through its website with the industry regulations in force in the European Union.
3) Total price of the products
All sales prices of the products contained in the Supplier’s online catalog are expressed in euros and include VAT and any other taxes.
The cost of shipping and any additional charges, if any, are not included in the purchase price, but are indicated and calculated separately. By completing the purchase order, and in any case before the purchase procedure is completed, the Customer will be able to verify these costs and charges.
4) Methods of payment
The payment of the price can only be made by means of one of the methods indicated, at the time of payment itself, in the appropriate format. At the time of payment, the user may be asked for some personal information, in order to verify the identity of the cardholder and to authorize the transaction.
The Supplier guarantees that all communications relating to payments take place on a special line protected by an encryption system; it also guarantees the storage of information connected to the payment with an additional level of security encryption and in compliance with the provisions of the current legislation on the protection of personal data.
In any case, the Supplier assumes no responsibility for any fraudulent or illegal use that may be made by third parties (for example, credit cards) upon payment of the purchased products, if he proves that he has adopted all the possible precautions based on the best science and experience of the moment and based on ordinary diligence.
Since the conclusion of the purchase procedure implies the onset of the obligation, on the part of the Customer, to pay the price of the products chosen, it is specified that when the order is sent – which as indicated in the following point 9) means the conclusion of the contract with the Supplier – the obligation to pay follows. It should also be noted that the Supplier proceeds with the actual collection of the amount due only after confirming to the Customer the presence of the product being sold and its consequent delivery (pursuant to Article 10 below).
5) Methods and times of delivery
The delivery of the products will take place, starting from the order confirmation, within the following terms:
30 (thirty) days, for standard products;
60 (sixty) days, for products that require customization.
Without prejudice to the above terms, it is specified that the delivery times indicated by the Supplier at the time of purchase must in any case be considered indicative, as they may in fact vary according to the place of destination of the products. In particular, for deliveries outside the European Union, the terms may be broader than those set out above, in which case an appropriate indication is given to the Customer about the greater terms.
It is also specified that, if the Supplier is unable to deliver within the deadline indicated at the time of purchase, it will in any case promptly notify the Customer, by e-mail to the address indicated by him with the registration of his data. personal.
Deliveries are made from Monday to Friday, for this reason the Supplier suggests to the Customer to indicate an address where the delivery of the products can still be guaranteed.
Upon delivery of the products, the Customer is required to check that the package is closed, intact and does not show signs of damage or tampering. If these are found, it is your responsibility to contest them to the transport carrier upon acceptance of the products, also giving prompt notice to the Supplier with a communication sent to the e-mail address firstname.lastname@example.org.
6) Right of withdrawal
The Customer has the right to withdraw from the contract, for the purchase of standard products, within 14 (fourteen) days. More precisely, the withdrawal period expires after 14 (fourteen) days from that in which the Customer acquires physical possession of the products purchased online.
With regard to products subject to customization, as provided for in point 2) above, the right of withdrawal in favor of the Customer is excluded, in accordance with this in Article 59, lett. c) of the Legislative Decree 6 September 2005, n. 206 (Consumer Code), since these are clearly personalized goods. Consequently, the Customer, in addition to not having the right to withdraw from the contractual commitments relating to the online purchase, will not even have the right to request the return of the sum paid for the purchase itself.
To exercise the right of withdrawal, the Customer is required to inform the Supplier of his decision to withdraw from this contract through an explicit declaration, using the “Withdrawal Form” which he will find on the specific web page of the Supplier’s website https: // www.forisluce.com//, and then sending it to the e-mail address email@example.com.
The Supplier will confirm receipt of the Customer’s notice of withdrawal by sending this specific e-mail.
To meet the withdrawal deadline, it is sufficient for the Customer to send the communication relating to the exercise of the right of withdrawal before the expiry of the withdrawal period indicated above.
7) Effects of withdrawal (methods of refund and return of products)
If the Customer withdraws from this contract, the purchase price of the returned products will be refunded, with the exception of transport costs.
The refund will take place no later than 14 (fourteen) working days from the day on which the Supplier, after regaining possession of the products, verifying the integrity and correct functioning of the same, will have informed the Customer to accept the return.
This payment will be made using the same payment method used by the Customer for the initial transaction, unless the Customer has expressly agreed otherwise with the Supplier; in any case, the Customer will not have to incur any costs as a consequence of this reimbursement.
The Customer is required to return the products to the Supplier (Light Engineering + Design Srl, Via Spagna 6, 35010 Vigonza (PD) – Italy) without undue delay and in any case within 14 (fourteen) days from the day on which he communicated his withdrawal from this contract. The deadline is met if the products are returned before the expiry of the period of 14 (fourteen) days.
The return of the products must be made by the courier indicated and used by the Supplier at the time of delivery of the purchased products, by stipulating the insurance proposed by the courier.
The direct costs of returning the products will be borne by the customer alone.
To be entitled to a full refund of the price of the products paid, they must be returned intact (they must not have been used by the Customer or have been damaged by him) and in their original packaging (any identification labels must still be attached to the products as they constitute integral part of the same). In any case, the Customer remains responsible for the decrease in the value of the products resulting from the handling of the products other than that necessary to establish their nature, characteristics and functioning. In this regard it is also specified that, precisely in order to establish the nature, characteristics and functioning of the products, the Customer is required to handle and inspect them with due diligence and in the same way in which he would be allowed to do it in a shop.
Pursuant to art. 128 and ss. of the Legislative Decree 206 of 6 September 2005 (Consumer Code), the Supplier is liable for any lack of conformity that occurs within 2 (two) years from delivery of the product.
The Customer loses all rights if he does not report the lack of conformity to the seller within 2 (two) months from the date on which the defect was discovered.
The defectiveness of the products will be assessed by the Supplier who in his opinion will determine if this falls within the warranty conditions.
The request must be sent in writing to the Supplier – by means of a communication to be sent in the manner specified in the following point 12) – which will indicate its willingness to proceed with the request, or the reasons that prevent it from doing so, within 7 ( seven) working days of receipt. In the same communication, where the Supplier has accepted the Customer’s request, he must indicate the methods of shipment or return of the product as well as the deadline for the return or replacement of the defective product.
If the repair and replacement are objectively impossible to satisfy or excessively burdensome pursuant to art. 130, paragraph 4, of the Consumer Code, or the Supplier has not repaired or replaced the product within the aforementioned period or, finally, the replacement or repair previously carried out has caused significant inconvenience to the Customer, the latter may request , at his choice, an appropriate reduction in the price or the termination of the contract. In this case, the Customer must send his request to the Supplier, who will indicate his willingness to proceed with it, or the reasons that prevent him from doing so, within seven working days of receipt.
In the same communication, where the Supplier has accepted the Customer’s request, he must indicate the proposed price reduction or the methods for returning the defective product. In such cases it will be the Customer’s responsibility to indicate how to re-credit the sums previously paid to the Supplier.
In any case, it should be noted that products are not guaranteed for damage caused by improper or negligent use of the products, poor maintenance or, more generally, failure to comply with the requirements indicated by the Supplier in the specific instructions. The parts subject to wear are also not guaranteed if the damage is attributable to normal use of the product.
9) Conclusion of the contract and storage methods
The contract for the online purchase of products between the Supplier and the Customer will be concluded through the internet, by accessing the Customer to the Supplier’s website and following the purchase procedures indicated therein.
The contract is concluded through the exact compilation and the consent to the purchase expressed through the adhesion sent online. Before concluding the purchase, the Customer will have the opportunity to check the contents of the purchase order and, if necessary, to correct and / or modify the data entered; it will therefore be its specific obligation to verify the correctness of the data in question.
When the Supplier receives the order from the Customer, it sends a printable e-mail without delay, which contains the details of the purchaser and the order, the price of the product purchased, the shipping costs and any additional accessory charges, the address where the product will be delivered, the delivery times and the existence of the right of withdrawal. The Customer undertakes to print and store the purchase order.
Pursuant to art. 12 of Legislative Decree. n.70 / 2003, the Supplier informs the Customer that each order sent is stored in digital form on the server at the manager who hosts the site and in paper or digital form at the Supplier itself, in any case according to confidentiality and security criteria. .
The registered Customer still has the possibility to consult the order placed at any time by accessing the appropriate area of the Supplier’s website, entering their Login and Password (as issued at the time of the preliminary registration of their personal data).
10) Availability of products
The Supplier ensures, through the electronic system used, the processing and fulfillment of orders confirmed by order confirmation sent to the Customer.
If an order exceeds the quantity existing in the warehouse, the Supplier, by e-mail, will inform the Customer if the product is no longer bookable or what are the waiting times to obtain the chosen product, asking if he intends to confirm the order. or less.
11) Applicable law and jurisdiction
These conditions of sale are governed by Italian law.
Disputes arising from or related to these conditions (including non-contractual disputes) are subject to the non-exclusive jurisdiction of the local courts of Italy, it being understood, however, that the above does not affect the right of the parties to sue at any headquarters of the competent jurisdiction, based on the procedural law in force.
These General Conditions of Sale do not constitute an obstacle to Light Engineering + Design Srl’s compliance with a provision in force in the Customer’s country of residence.
12) Communications and complaints
Written communications directed to the Supplier and any complaints will be considered valid only if sent to the address Via Spagna 6, 35010 Vigonza (PD) – Italy; or sent by e-mail to the e-mail address firstname.lastname@example.org.